Lux Coaching

Privacy Policy

Effective Date: 24 December 2025

Lux Coaching (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our coaching services.

1. Information We Collect

We may collect personal information including:

Name, email address, phone number
Health and fitness information provided through intake forms
Training, nutrition, habit, and progress data
Payment and billing information (processed securely by third-party providers)
Communications via Everfit, email, Zoom, Loom, or other platforms

2. How We Collect Information

We collect information when you:

Complete intake forms or questionnaires
Subscribe to coaching services
Communicate with us
Use our digital platforms and tools

3. How We Use Your Information

We use your information to:

Deliver coaching services
Personalise programs and support
Process payments and manage subscriptions
Communicate with you
Maintain records and improve our services
Meet legal, regulatory, and professional obligations

4. Third-Party Platforms

We use trusted third-party services to operate our business, including:

Everfit (coaching delivery and data storage)
Stripe (payment processing)
Zoom and Loom (communication and video services)
Email and cloud-based services

These providers have their own privacy policies and may store data outside Australia.

5. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no method of electronic storage or transmission is completely secure.

6. Access & Correction

You may request access to, or correction of, your personal information by contacting us.

7. Retention of Information

Personal information is retained only for as long as necessary to deliver services and meet legal, professional, and regulatory obligations.

8. Complaints

If you have concerns about how your personal information is handled, please contact us and we will respond promptly.

9. Contact

For privacy-related enquiries, contact:
Email: support@luxcoachingco.com

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